Privacy Policy

At CG, we protect your privacy and data at all times. This policy clearly explains how we collect, use, share, and protect your information when you visit our website, contact us, or book a cleaning service with CG.

1. Information We Collect

We may collect your personal information when you visit our website or access our services. The information we collect allows us to provide a satisfactory cleaning service that meets your needs, goals and expectations. This includes:

• Personal Information, such as your name, email address, phone number, and business location. You have to provide this information when approaching us through the contact form on our website, whether to request a quote, book a service, or ask a question.
• Payment Information, including billing details and payment details (method and transaction ID) may be stored by our payment partner when you make a payment for a service.
• Usage History: Our website uses cookies to collect data about your browsing pattern, behaviour, pages you visited on our site, dwell time, and actions you took. We may store your IP address, your browser name and details, last visited website, pages visited, and other browsing details. This allows us to understand user behaviour and improve their experience.

2. How We Use Your Information

CG may use the collected information for the following purposes:

• Service Delivery: To provide, manage, and monitor cleaning services to clients.
• Communication: We use your contact information to send you updates on a job, quotes, invoices, and to answer your inquiries.
• Marketing: We may occasionally send you offers, exclusive coupons or announcements, only with your explicit permission. You can opt out of these at any time.
• Improvement: The data collected through cookies is used to analyze and understand user behaviour, monitor traffic sources and enhance user experience.
• Legal Compliance: To ensure adherence to various Australian laws, global and industry regulations, and to protect our legal rights.

3. How We Share Your Information

We value your privacy and safety. We never sell your personal information for any reason. We may, however, share your data with our trusted third parties strictly for the following purposes:

• Service Providers: We may share client data or personal information with specific third-party service providers or partners, only when necessary, to deliver our services. All our partners adhere to strict confidentiality agreements to protect user data.
• Payment Processing: When you use our website to make a payment, our third-party payment gateways or service providers may store your payment details, such as transaction ID, strictly for compliance purposes.
• Legal Requirements: We are bound to disclose your information against a legal order from the police, the court, or other official authorities.

4. Cookies and Tracking

We use cookies on our website to collect and store specific user information for the purpose of understanding your use of our website and enhancing your overall experience. Cookies help us understand which pages you liked the most on our website, how you found our website, and what we can improve. It allows us to remember your preferences, including your choice to remain logged in, and show you personalized content based on your searches and interests. You can prevent our website from storing cookies through your browser settings at any time you want. However, know that disabling all cookies may affect your overall experience on the website.

5. Data Security

Various powerful security standards are enabled on our website to protect both our assets and customer data from theft, hacking, cyberattacks, and similar threats. This includes:

• Secure Servers and SSL (Secure Socket Layer) and HTTPS technology.
• Strict access control, ensuring personal data and only accessible to authorised individuals, employees and third parties and can be used for exact purposes only.
• Professional system maintenance and updates to identify potential vulnerabilities.

While these security mechanisms minimize risk to your data, we cannot guarantee 100% security and cannot be held responsible for any data loss.

6. Your Rights and Choices

The Australian Privacy Laws allow you to:

• Access: Demand a copy of your personal information stored with us.
• Modify: Request modification of data.
• Deletion: Request the deletion of your information with us.
• Opt-out: Unsubscribe from marketing communications.

If you intend to exercise any of these rights, please contact us right away.

7. Third-Party Links

Our content may occasionally link to other sites, including industry sources, news channels, social media and partner sites. You are advised to be cautious when following these links and read their respective privacy policies before accessing their content or services. We are not liable for any loss as a result of the use of information on any of our linked sites.

8. Changes to This Policy

CG reserves the right to update, modify or completely change this Privacy Policy at any time, without separately notifying every customer. Any changes will be accompanied by a “Last Updated” date. Please review this policy periodically to stay apprised of these changes.